Refund & Cancellation Policy
Our commitment to your satisfaction with transparent refund and cancellation terms.
Last Updated: January 23, 2026
Important: Perishable Goods Policy
Our products are perishable dairy and food items that require immediate refrigeration and have limited shelf life. Due to the nature of these products, special refund and cancellation terms apply as outlined below. This policy is in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
Order Cancellation
Before Dispatch — Full Refund
You may cancel your order before dispatch for a full refund. Contact us immediately via WhatsApp or email. For milk orders, cancellation must be done before 2:00 AM on the day of delivery.
After Dispatch — No Refund
Once the order has been dispatched, cancellation is not possible due to the perishable nature of our products. The milk is bottled fresh within hours of milking and cannot be resold or returned to stock.
When You Are Eligible for Refund
Quality Issues
If milk is spoiled, has off-odor, unusual taste, or shows signs of contamination at the time of delivery, you are entitled to a full refund or replacement. Report within 2 hours of delivery with photo evidence.
Wrong Product Delivered
If you receive a product different from what you ordered (e.g., wrong quantity, different product), you are entitled to a full refund or replacement. Report immediately upon discovery.
Delivery Failure by Us
If we fail to deliver your order due to our operational issues (not customer-side issues like incorrect address or unavailability), you are entitled to a full refund.
Damaged Packaging
If glass bottles are cracked, broken, or packaging is visibly tampered with at the time of delivery, you are entitled to a full refund or replacement. Do not accept damaged deliveries.
Non-Refundable Situations
Refunds are NOT available in the following situations:
- Change of mind after order dispatch
- Milk spoiled due to improper storage by customer (not refrigerated immediately)
- Delivery failure due to incorrect address or customer unavailability
- Claims made more than 24 hours after delivery
- Products already consumed (partial or full)
- Natural variations in taste, color, or consistency (organic products vary naturally)
- Gifts or promotional items
Subscription Cancellation & Refunds
Pausing Your Subscription
You can pause your subscription at any time with 24 hours' notice. Paused days will be credited for future deliveries. No refund is issued for pause requests.
Cancelling Your Subscription
To cancel your subscription, contact us via WhatsApp or email with at least 48 hours' notice. Unused prepaid balance will be refunded on a pro-rata basis, minus any subscription discounts already availed.
Example Calculation
If you paid ₹3,000 for a monthly subscription (30 days), used 15 days, and received 10% discount: Refund = (₹3,000 ÷ 30 × 15) - (10% discount adjustment) = Approximately ₹1,350 (exact calculation provided upon request).
Refund Process & Timeline
Submit Request
Contact us via WhatsApp (+91 81306 93767) or email (support@amritmilkorganic.com) with your order details and reason for refund.
Verification (24-48 hours)
Our team will verify your claim. For quality issues, photo evidence is required. We may request additional information.
Approval & Processing
Once approved, refund is initiated within 2 business days. You will receive confirmation via WhatsApp/email.
Refund Credit (5-7 business days)
Refunds are credited to the original payment method. Bank processing may take 5-7 business days. UPI refunds are typically faster (1-3 days).
Refund Methods
- UPI Payments: Refunded to the same UPI ID (1-3 business days)
- Credit/Debit Cards: Refunded to the same card (5-7 business days)
- Net Banking: Refunded to the same bank account (5-7 business days)
- Cash on Delivery: Refunded via UPI/Bank transfer (requires bank details)
- Wallet Credit: Added to your Amrit Milk account for future orders (instant)
For COD orders or if you prefer wallet credit for faster resolution, please let us know during the refund request.
Replacement Option
For quality issues or wrong products, you may choose a replacement instead of a refund:
- Replacements are delivered on the next available delivery slot
- For daily subscriptions, replacement is added to your next day's delivery
- Replacement is subject to product availability
- If we cannot replace, a full refund will be processed instead
Glass Bottle Deposit Returns
- Refundable deposit is charged per glass bottle at the time of purchase.
- Return empty, clean bottles during your next delivery for deposit credit.
- Bottles can also be returned at our collection points (contact us for locations).
- Deposit is refunded as wallet credit by default, or bank transfer upon request.
- Damaged, cracked, or chipped bottles: Deposit is forfeited.
- Missing bottles: Deposit is forfeited.
How to Report Issues
To ensure fast resolution, please include the following when reporting an issue:
- Order ID or date of delivery
- Product name and quantity affected
- Description of the issue
- Photos/Video showing the problem (for quality issues)
- Photo of the batch code on the bottle (if visible)
- Your preferred resolution (refund or replacement)
📱 Send photos and details to: WhatsApp +91 81306 93767
Your Consumer Rights
Under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, you have the right to:
- Receive products that match their description and are of acceptable quality
- Clear information about cancellation and refund policies before purchase
- A full refund for defective or substandard products
- File a complaint with the Consumer Disputes Redressal Forum if unsatisfied with our resolution
Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws.
Grievance Redressal
If you are not satisfied with the resolution of your refund request, you may escalate to our Grievance Officer:
Grievance Officer, Pay Amrit Organic FPO
Email: grievance@amritmilkorganic.com
Phone: +91 81306 93767
Response within 48 hours. Resolution within 30 days of escalation.
Contact for Refunds
Email: support@amritmilkorganic.com
WhatsApp: +91 81306 93767
Phone: +91 81306 93767
Customer Support Hours: 7:00 AM - 9:00 PM IST, Monday - Sunday
Have questions about our refund policy? We're here to help.